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【職場學口才】增強親和力的「魔術語」
By
黃文漢
名家分享
Career Advice
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職場學口才
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親和力
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魔術語
親和力是人際溝通之中不可或缺的元素。親切友善的人,要打動和說服別人往往事半功倍 .......
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7-Eleven 傑出服務 何止「快靚正」
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便利店
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窩心
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傑出服務獎
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行業特輯
一般人走進便利店,只求快速得到想要的產品或服務,對員工態度未必有太大要求;可是在7-Eleven任職的黎蘭,認為在做足標準服務之餘,亦應該讓顧客感到窩心,這才算是傑出服務。她就是憑著這個理念,得以在2015年香港零售管理協會「傑出服務獎」「便利店組別」的「基層級別」中勝出,勇奪個人獎。
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