Job Description:

• Provide technical support for the server infrastructure for IT systems under the Hong Kong Public Libraries
• Provide administrative and technical support in IT Security Operation such as SRAA, patch management, incident handling, etc.
• Collaborate with application teams and security teams for system implementation and ongoing support activities;
• Compile project and technical documents, such as project plans, technical specifications, and test reports.
• Provide on-call technical support and other duties assigned by supervisor
• Work irregular hours if necessary

Requirement Details:

• Degree in Computer Science / Computer Studies, or equivalent;
• At least 4 years in IT industry
• Solid experience in system infrastructure, including Windows/Linux platform, Virtualisation platform (e.g. VMware, Hyper-V, FusionSphere) and Container technology (Docker, K8S);
• Experience in supporting large-scale Government public facing system;
• Knowledge in system management and monitoring tools, such as ManageEngine, PRTG and Splunk;
• Knowledge in IT security operation activities, including SRAA, patch management, incident handling, access controls and log review, etc;
• Good problem-solving and critical thinking skills;
• Good collaboration and communication skills; and
• Good command of written and spoken English and Chinese.