As an IT Support Analyst, you will be responsible for providing high quality service by troubleshooting and resolving company information systems at our client's Hong Kong office.

Client Details

Our client is a renowned beauty and cosmetics brand known for its high-quality products that emphasise natural ingredients and traditional techniques. The brand offers a diverse range of items, including skincare, body care, and fragrances.

Description

• Respond promptly to technical support requests for all Hong Kong office users and retail stores, providing timely support related to company technology.
• Conduct software installations, network configurations, printer setups, email configurations, and routine system maintenance and updates.
• Manage and maintain our Hong Kong office server room.
• Assist with setting up technology for conferences and meetings rooms.
• Co-ordinate with external parties to provide the above support for all stores in Hong Kong.
• Ensure accurate documentation of service calls provided, records of IT assets, and all technical procedures.
• Assist with IT projects and initiatives as needed.

Profile

• Higher diploma or higher in an I.T. related field.
• Professional certifications such as Microsoft 365, Cisco, ITIL etc. will be advantageous.
• 3 or more years of working experience in a similar role for a multinational retail company.
• Solid experience in Windows, Microsoft 365, SCCM, Intune, LAN/WAN, Cisco networking, VMWare, Windows Server, Azure, Service Now and security practices.
• Excellent communication skills with a service orientated mindset to effectively provide technical support.
• Excellent troubleshooting and analytical skills.
• Self-motivated, proactive, and responsible. Can take the initiative to learn and apply technical skills.
• Highly organized and able to prioritize responsibilities.
• Proficient in English, Cantonese, and Mandarin.

Job Offer

An opportunity to work for a renowned beauty and cosmetics brand, and play a vital part in ensuring their information technology systems is functioning efficiently.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Steve Lai on +85236022480.