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輕鬆三招 處理職場衝突
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調解
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調解有法
在職場中,人與人之間產生衝突是在所難免的。如果在衝突加劇之前能夠妥善處理,雙方的糾紛就能輕易化解。著名暢銷書籍《口是心非》的作者:哈佛商學院副教授萊斯里‧普羅( Leslie Perlow )說道:「因為害怕破壞彼此的關係,害怕與別人不一樣,所以我們選擇沉默。 」結果,大家面對糾紛時選擇逃避,反而令彼此猜疑更多,日積月累,關係最終更差。...
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管好衝突 激發創意
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聽到「衝突」一詞,大家總會有種怕和不想面對的感覺。然而在職場上,作為企業領導人,如果管理部屬的衝突得宜,不但可以激發團隊中的創意,更可發掘並融合各人不同意見,為企業和自己職場前程創造更多利益。
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拆解衝突 除心中刺
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調解員
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處理衝突
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調解有法
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兩招處理 與上司的矛盾
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人和事
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