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化解分歧
輕鬆三招 處理職場衝突
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調解
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在職場中,人與人之間產生衝突是在所難免的。如果在衝突加劇之前能夠妥善處理,雙方的糾紛就能輕易化解。著名暢銷書籍《口是心非》的作者:哈佛商學院副教授萊斯里‧普羅( Leslie Perlow )說道:「因為害怕破壞彼此的關係,害怕與別人不一樣,所以我們選擇沉默。 」結果,大家面對糾紛時選擇逃避,反而令彼此猜疑更多,日積月累,關係最終更差。...
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