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【職場教練】取悅客戶憑甚麼?
By
黃文漢
名家分享
商業
,
營商理念
,
市場策略
,
職場教練
在瞬息萬變、日新月異的商業世界中,有人認為取悅客戶是致勝的不二法門。上世紀一般商業機構賣的是「產品」,講求功能齊備、一應俱全;千禧後賣的是「服務」,讓客戶隨時隨地、隨心所欲獲取所需物品,手到拿來。時至今天,商業機構賴以脫穎而出的,又是甚麼?
...
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專業服務態度 優化顧客體驗第一步
進修新知
優質顧客服務
,
市場策略
,
顧客投訴
,
Course Listing
...
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專業服務態度 優化顧客體驗第一步
進修新知
顧客服務
,
香港管理專業協會 ( HKMA )
,
激烈競爭
,
市場策略
,
Course Listing
...
Read more
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