A leading banking group is hiring a Deputy Chief of Customer Services Centre!

This position will be supervising branch staffs across all operational functions.

Client Details

• Leading banking group

Responsibilities:

• Supervise branch staff to achieve business management goals
• Assist the Chief in managing operation activities including but not limited to account opening and maintenance, conduct KYC, remittance, cash management etc.
• Perform problem solving on complex problems or transactions, where expertise is required to interpret against policies, guidelines or process
• Serve as one of the customer points to deliver quality end to end after-sales services to bank's high net worth customers
• Supervise branch staff on aspects of people management, performance evaluation, staff coaching and the direction of daily tasks and responsibilities
• Ensure compliance of the bank's policies and regulatory requirements
• Handle ad hoc assignment as and when required

Requirements:

• Degree holder or above in Business Administration or a related discipline
• At least 5 years of solid experience in banking industry, of which 3 years of the above relating to account opening and maintenance, remittance, cash management
• Previous experience in management role or multi banking operations functions is an advantage
• Experience and good in leading operational processes or team management
• Excellent interpersonal and communication skills with service mind
• Excellent analytical and numerical skills
• Good command of both English and Chinese

Job Offer

• Competitive package and growth opportunities

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact June Kwong on +85234124830.