Job Description:

• Provide technical support for internal users on: Desktop Software, MS Windows, Office, Outlook
• Responsible for first tier helpdesk call and emails enquires
• Skills on supporting iPad,, tablet and smartphones
• Provide Install, Move and Change of deskside services to end users.
• Identify, investigate, and solve problems or incidents in accordance with established procedures, practices, and service pledges.
• Communicate effectively with end users and other support parties.
• Troubleshoot I.T related issues and report to line manager or supervisor on the issues.

Requirement:

• A Bachelor’s Degree in Information Technology, Computer Science or related disciplines;
• 2 years+ relevant helpdesk and deskside working experience, preferably in insurance industry;
• Proficient at popular software in Microsoft Windows in all kind of devices – PC, laptops, Mobile APP (android, iOS, iPad & tablets)
• Solid experiences in ITSM ticketing handling skills, preferably servicenow, Jira, or managengine
• Responsible to hardware and software product evaluations, license/account administration, project coordination, and general documentation
• Good technical problem solving, analytical, communication and collaboration skills with end users and IT internal colleagues
• Ability on technical writing and documentations skills

Interested parties, please submit your FULL CV in WORD FORMAT with expected salary by clicking Apply Now