The French International School of Hong Kong is a rapidly growing educational organization with 4 sites and more than 2,800 students and more than 350 staff. We manage more than 1,500 devices, including PCs, Chromebooks and iPads, across 4 different networks.

We are looking for an IT Helpdesk Officer to join our team. Candidate will be required to work at any of our 4 campuses from time to time.

RESPONSIBILITIES

• Provide assistance (software, hardware and apps) for all users (students, employees and parents)
• Respond to students, employees and/or parents’ issues via phone, email or other established support channels
• Follow-up with users to ensures issues are resolved
• Troubleshoot diagnose, and resolve technical hardware and/or software issues
• Install, makes changes and repair computer hardware and software
• Asset management and inventorying skills
• Work independently while simultaneously being a collaborative team member striving for team success.
• Escalate critical incidents to Senior IT Manager, as needed.

REQUIREMENTS

• Self-starter, willing to take initiative, detail oriented in order to keep detailed notes on tickets
• Ability to diagnose and resolve basic computer, printing, projector, interactive panel & sound issues
• Demonstrate ability to troubleshoot G Suite Education, Windows 10, Chromebooks, and/or iPads
• Excellent oral communication skills
• Knowledge in French and/or Cantonese is a plus
• Certificate or Diploma in Computer Science or equivalent, or the equivalent combination of education, technical certifications or training or work experience.
• Fresh Graduates are welcome
• Be legally permitted to work in Hong Kong

Benefits

• 39 hours per week
• 25 days annual leave per year
• Medical insurance coverage

Please apply via: https://fis.zohorecruit.com/jobs/Careers with a cover letter and CV.

All information provided by the applicants will be kept confidential and used for employment-related purposes only.

The French International School - Hong Kong is an equal opportunity employer.

At our School, we value all employees and job candidates as unique individuals, and we welcome the variety of experiences they bring to our School. As such, we have a strict non-discrimination policy. We believe everyone should be treated equally regardless of race, sex, gender identification, sexual orientation, national origin, native language, religion, age, disability, marital status, citizenship, genetic information, pregnancy, or any other characteristic protected by local laws and regulations.