Job Descriptions:

• To assist in managing call centre operations including hotline enquiries from customers or distribution channels on HKMCA’s product and services as well as post sales call tasks complying with regulatory requirements;
• To manage customer service counters and to handle written replies with respect to customer’s concerns and requests;
• To conduct quality assurance for Customer Service Team in order to uplift the overall service standard, and provide feedback or ways to enhance the performance;
• To provide solutions and alternatives, manage customer dissatisfaction and handle complaint cases escalated by subordinates;
• To provide excellent end-to-end service with customer-orientated mindset and respond to customer feedback in a professional and timely manner;
• To meet required service standards and key performance indicators; and
• To perform ad hoc tasks as assigned by supervisors from time to time.

Requirements:

• Degree holder in Business Management, Communications or related disciplines;
• Insurance Intermediaries Qualification Paper 1 & 3 is a must. Other professional insurance qualification (e.g. FLMI or ACS) is an advantage;
• A minimum of 5 years’ relevant experience in customer service and life insurance operations;
• Familiar with policies, guidelines and regulatory requirements for life insurance;
• Excellent customer-service mindset with effective interpersonal and communication skill;
• Good command of both written and spoken English and Chinese, including Putonghua;
• Strong sense of responsibility, detail-oriented, self-motivated, able to work under pressure and provide deliverables in a timely manner; and
• Strong analytical, communication, problem solving and presentation skill.

(Candidates with less experience will be considered as Senior Associate.)

Interested parties please send your full resume stating your current and expected salary by 24 March 2025.

Please visit for other application methods.https://www.hkmca.hk/eng/about_us/careers.html

Please ensure that all information provided to the HKMC Group is accurate, complete and updated. Data provided which is inaccurate or incomplete may influence the process and outcome of the recruitment exercise. Please read the HKMC Group Personal Information Collection Statement for Job Applicants at the HKMCA website before completing the application form. Personal data collected will be used for recruitment purposes only. Candidates not invited for interview within 8 weeks may consider their application unsuccessful.