Responsibilities:

• Provide hotline services and handle technical enquiries 
• Handle goods returns process
• Support, analyze and solve technical enquiries & problems for internal & external parties
• Maintain good working relationships for internal team and related departments 
• Manage cases via BFO systems 

Requirements:

• Higher Diploma or above in Electrical Engineering
• At least 1 year of working experience; fresh graduate will also be considered.
• Good communication skills & good telephone manner, a good team player
• Product knowledge of ACB, MCCB, PLC or BMS
• Good command in English, Cantonese & Mandarin
• Good PC skills including Word, Excel, PowerPoint