The role is responsible for providing hands-on technical oversight, including technology implementation approaches, for effectively providing the most optimal solution for the business. The incumbent will be an experienced, dynamic, multidimensional professional who is strategic, technology-savvy, and skilled in both technical strategy and operational efficiencies.

Client Details

We are on the exciting journey of simplifying and transforming our business and IT landscape. With a multi-year digitalisation programme within the organisation and we are growing our Data and Technology team.

Description

Consulting & Strategy Development:

• Understand partner business needs and technical environments to support the development of customized integration solutions

• Provide strategic advice to partners on how to optimize system integrations for business growth

System Integration & Configuration:

• Lead the implementation and deployment of integrations between systems, including API management, data exchange, and automation

• Ensure that E2E testing is completed, documented, and implemented successfully, on time and to a high quality as defined by the partner's needs

Partner Relationship Management:

• Serve as the primary point of contact for partners during the integration process, ensuring clear communication and expectation management

• Coordinate with cross-functional teams (commercial, product, operations, etc.) to ensure smooth and efficient integration efforts

• Provide partners with ongoing support and troubleshooting for integration issues post-deployment

Documentation & Training:

• Develop and maintain clear documentation for integration processes, configurations, and best practices for internal teams and external partners

• Provide training sessions or resources to partners to ensure they understand the integration tools and processes

Continuous Improvement:

• Collect feedback from partners on the integration process and outcomes, suggesting improvements where applicable

• Stay up-to-date with emerging technologies, integration tools, and industry best practices to recommend enhancements and new features

Profile

Who you are:

• 4+ years of experience in integration consulting or technical project management, especially in partnership or B2B environments

• Proficiency with integration platforms, middleware, APIs, and cloud technologies (e.g., RESTful APIs, SOAP, webhooks, AWS, Azure)

• Understanding of data formats like JSON, XML, and experience with databases

• Expertise in troubleshooting APIs, integrations, and software systems

• Strong technical skills, including proficiency with Microsoft Office and CRM systems (e.g., Jira, Salesforce)

• Strong problem-solving skills and the ability to translate complex technical concepts to non-technical stakeholders

• Ability to work independently and manage multiple tasks simultaneously

• Service mindset and passionate to deliver personalised service to partners

• Excellent verbal and written communication skills, with the ability to build strong relationships with external partners

• Experience in process optimization and identifying areas for operational improvement

Job Offer

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, excellent learning & development opportunities and flexibility to the right candidate.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Royce Chan on +852 3602 2491.