Responsibilities:

• Lead the Policy Owner Services (POS) to maintain high quality service standard and achieve agreed service standard of policy administration
• Develop and implement policy change policies and procedures adhere to company policies and regulatory requirements
• Analyze data to identify trends and potential risks
• Manage & review team's performance regularly by providing guidance and training
• Identify areas for digitization and automation, promote digitization usage under POS; identify process re engineering so as to improve operation efficiency
• Participate in new product development and AML related tasks, support relevant system enhancement
• Maintain good relationship with distribution channels and conduct agency visit

Requirements:

• University Graduate or above
• 8-10 years of experience in policy administration in life insurance
• Strong analytical skills, attention to detail, and excellent communication skills  
• Independent, self-motivated, able to work under pressure and meet challenges
• Keen to building, managing and developing relationships
• Strong execution with ability to meet tight deadline
• Excellent Microsoft Office skills (Excel, Word, PowerPoint, and Outlook)