DESCRIPTION/RESPONSIBILITIES:

Business Function

Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities 

* Deliver consistently excellent inbound or outbound service over the telephone or non-phone means to internal / external customers on Trade/ Cash/ Corporate banking products 

* Understand customers’ needs and provide appropriate solution

* Provide advisory service / insight to cope with customer needs

* Solicit customers’ feedback and identify problem trends for improvement actions

* Record, track and coordinate the resolution of all customer queries/feedbacks

* Handle ad-hoc projects or customer issues analysis

Requirements 

* Degree or diploma holder 

* Experience in serving Trade/Cash/Corporate Banking customer preferable

* Good telephone manner with attentive listening, good communication skills 

* Good command of spoken and written English and Chinese (both Cantonese and Mandarin)

* Proficient in Microsoft Office applications

* Knowledge in Finacle system will be a plus

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements. 

We regret only shortlisted candidates will be notified.