Responsibilities:

• Managing the lifecycle of all problems in related with Major Incidents
• Preventing Major incidents from happening.
• Minimizing the impact of unavoidable incidents with best practice
• Making temporary solutions (workarounds) available to incident management.
• Developing final solutions for known errors and update the details to SharePoint site.
• Performing trend analysis of important services or historical incidents for an Improvement action.
• Drive an improvement action as a project and deliver within the budget
• Work closely with demand and project team for IT delivery.
• Be part of an Incident management team for Major Incidents and work closely with Vendors and Internal team for quick resolution
• Analyze the incidents and publish meaningful data to IT management
• Responsible for Major incidents in business and out of office hours support

Requirements:

• 6 to 8 year of working experience in Infra and Application support gained from a large scale organization
• ITIL(Must) Azure and other technical certification is added advantage.
• Good Knowledge & Experience in Infra and Applications support team.
• Experienced in administrate all phases of the event, Including Dynatrace alerts.
• Good knowledge of events tracking, configuring, and managing the Dynatrace alerts
• Worked with technical team for new application configuration in Dynatrace.
• Experienced in setting up Dashboard for applications.
• Good and commanding communication skills in English and Cantonese