Position Objectives:

Provide quality enquiry services to agency force efficiently and effectively at Operations Services Centre. Maintain smooth operation at respective service centre and supervise subordinates to meet pre-defined service benchmark and strive for service excellence.

Responsibilities:

1. Provide quality enquiry service to agencies (65%)

• Handle enquiries and complaints regarding to operations procedures, including general enquiries, cases assessment and appeals.
• Process requests and applications submitted via agents with proper training, authority and apply the Empowerment Guidelines.
• Bridge up agency force and operations functional teams to facilitate enquiry activities.
• Deal with complaint cases received from agencies and recommend remedial actions.

1. Team’s administrative tasks (25%)

• Supervise the performance of assigned team members
• Provide technical support and training to team members
• Manage daily team activities to meet pre-defined service benchmark of OSC

1. Other responsibilities (10%)

• Performs other responsibilities and duties assigned by supervisor in order to meet operational and /or other requirements.

Requirements:-

• University/College graduate plus 4 years relevant experience OR
• Form Five/HKDSE graduate plus 8 years relevant experience
• Strong interpersonal and communication skills
• Proactive in problem solving and strong teamwork spirit
• Excellent service attitude and skills

We offer an attractive remuneration package to the successful candidate. Please submit your application by clicking “Apply Now” for our processing.