The incumbent is responsible for providing professional hotline service and prompt assistance to Tied agency, MDRTs and PDD distributors in pursuit of service excellence and consistency.

Job Responsibilities

• Provide and process information in response to their feedback, concerns and requests of new business underwriting / policy issue, policy services and claims promptly and politely
• Ensure the completion of customers’ requests by performing case management
• Respond to complaints / problematic issues according to established guidelines
• To keep accurate records of discussions and feedback with customers served
• Attend meeting and training days as required

Job Requirements

• Diploma / Degree holder with FLMI & AES is an added advantage
• Minimum 5 years of customer service experience, preferably with insurance/financial industry
• Candidate with less experience will be considered as Officer