Job Duties:

• Receiving IT helpdesk calls and providing IT technical support (including, but not limited to, desktop hardware and software installation, configuration, relocation, and troubleshooting) for user community with escalation and follow-ups if required until the user’s reported problems are resolved
• Executing IT system routine activities including daily system health and security checks, backup operation and data centre operation
• Performing regular desktop management and security patch deployment to maintain effective and secure IT environment
• Supporting meeting room equipment (audio / video conferencing and guest Wi-Fi), internal / external events
• Performing IT inventory management (e.g. inventory record updating, stock taking, etc.) to ensure that the inventory is well recorded and updated
  
  

Job Requirement:

• A recognized diploma or above preferably in Computer Science or Information Technology and five passes in subjects including Chinese Language, English Language (Syllabus B) (at least Level 2 from 2007 onwards for the language papers) and Mathematics in the HKCEE, or equivalent
• At least 5 years of experience working in a helpdesk or technical support role, with at least 2 years in a senior or lead capacity in large corporations or government departments is preferable
• Extensive knowledge and experience troubleshooting hardware, software and network related issues
• Experience supporting a diverse range of operation systems, including Windows, MacOS and mobile platform (iOS and Android)
• Strong knowledge of desktop operating systems, productivity software (Microsoft Office, Zoom, Avaya Workspace, VDI), and common business applications
• Familiarity with Active Directory, user account administration, MS Exchange administration, file access control, desktop management and patch management