Business Function

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• To assist the team head to formulate strategies and plans in align with bank?s objectives and leading the team to achieve team?s business goals and targets.
• To formulate and produce the timely, accurate and quality MIS reports and share insights to facilitate decision making
• To develop the effective and efficiency way to compile the MIS data for MIS data maintenance
• To automate and streamline reporting journey
• To understand & provide report user requirement to build Operations datamarts
• To develop and maintain dashboards, key indicators for leadership team to track key metrics
• To analyze historical trends, prepare forecast data to archive Demand Management, digital content enrichment opportunities
• To analyze the operation efficiency from operation data to optimize operation procedures
• Make use of operation data to optimize operation process, enhance customer journey and reduce Employee Pain Points
• To liaise with stakeholders to facilitate the data requirement and logistics
• To streamline execution of the end-to-end data management process to improve the productivity and efficiency
• To conduct periodical review and health check to ensure accurate data are generated for study and analysis
• To draw insight from data / dashboards to identify opportunities & recommendation to users in call diversion and digital adoption

Requirements

• Degree holder in Information System, Statistics, Management Science, Mathematics, or related disciplines
• Minimum 4 year?s relevant experience in banking or financial industry
• Knowledge on computer languages is required such as SQL/Python to support Tableau/Qlik dashboard creation/maintenance
• Process transformation mindset with related experience is preferred
• Good analytical and problem-solving skills
• Be data sensitive with sound presentation skills
• Detail-oriented, and able to work independently
• Initiative and a good team-player
• Good interpersonal and communication skills
• Proficient knowledge in business intelligence / data visualization tools like Qlikview/Qliksense and Tableau
• Ability to work under tight deadline and handle multiple projects
• Excellent command of written and spoken English and Chinese
• Less experienced candidates will also be considered

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.