The Job

• To handle complaints against approved trustees and their service providers;

• To liaise with complainants, stakeholders and internal departments for fact-finding;
• To draft reply letters to complainants, correspondences with stakeholders and prepare complaint case reports;
• To assist in analysing case-related information, identifying areas of improvement/issues/breaches of approved trustees;
• To assist in compilation of complaints statistics and enhancement of application system of Complaints Section; and
• To perform other duties as assigned by the management

The Person

• A recognised degree, or equivalent;

• At least two years of relevant experience in complaint handling, compliance, customer services, retirement schemes, pensions, insurance, investment or banking, preferably gained from sizable or public organisations;
• Good command of written and spoken English and Chinese;
• Proficiency in computer literacy including Microsoft Word, Excel and PowerPoint;
• Good interpersonal, communication, analytical and problem solving skills; and
• Mature, flexible, a good team player and able to work independently as well as under pressure.

Remuneration Package

A competitive remuneration and benefits package including a discretionary performance-linked variable pay, annual leave, medical, dental and life insurance coverage, and MPF will be offered. All new appointments will be made on a two-year fixed-term contract initially prior to consideration for appointment on a non-fixed-term basis.

To Apply

Interested candidates are invited to apply by sending full career details and application letter, quoting the job reference number, with information of current / expected remuneration, availability, to the Apply Nowor the address below:

Human Resources Department, MPFA

Level 8, Tower 1, Kowloon Commerce Centre

51 Kwai Cheong Road, Kwai Chung, Hong Kong

The closing date for application is 6 August 2021 or postmarked on 6 August 2021. Applicants not invited for interview by the end of October 2021 may assume that their applications are unsuccessful and their applications will not be retained for more than two years. For enquiries, please email by clicking Apply Now.

The information provided will be kept confidential and only be used for those purposes relating to your application. Please visit our website for the details of the MPFA’s Personal Information Collection Statement for Job Applicants at https://www.mpfa.org.hk/en/mpfa/joining-mpfa/job-vacancies/personal-information-collection-statement. The MPFA is an equal opportunities employer and welcomes applications from all qualified candidates.