Key Responsibilities

Reporting to the Head of Complaints & Enforcement, the incumbent will:

• manage the daily operations of the Complaints Section
• head a team of staff in complaint handling, direct and supervise complaint investigations
• investigate complicated complaint cases and perform regulatory and compliance functions / activities under the Estate Agents Ordinance
• regularly review and improve complaint handling procedures
• compile and analyze statistical reports on nature of complaints
• deliver seminars for estate agency practitioners
• perform other duties as assigned by the senior management

Requirements

• A qualified solicitor or barrister with at least 5 years of post-qualification experience in practice of Hong Kong law, with 3 years at supervisory level
• Solid experience in property transactions, conveyancing and tenancy matters
• Experience in litigation and disciplinary proceedings, and knowledge of the real estate market operations will be an added advantage
• Experience in heading a team and coaching different levels of team members
• Strong communication, problem-solving, analytical skills and able to work independently
• Excellent command of written and spoken English and Chinese
• Mature, good leadership, interpersonal skills and be a team player

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.