Besteam Personnel Consultancy Limited was established in 1990 and is one of the leading staff recruitment services company in Hong Kong.

As the registered Employment Agency under the Employment Ordinance, our services includes all levels of employment on a permanent, contract and temporary basis.

The company specializes in areas such as Merchandising, Sales and Marketing, Retails, Engineering, Information Technology, Accounting and other general appointments.

Job Requirements

• University Graduate or above.
• 6-8 years of experience in policy administration in life insurance.
• Strong analytical skills, attention to detail, and excellent communication skills.
• Independent, self-motivated, able to work under pressure and meet challenges.
• Keen on building, managing, and developing relationships.
• Strong execution skills with the ability to meet tight deadlines.
• Excellent Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
• Experience in leading and managing a team.
• Knowledge of AML regulations and compliance requirements are preferred.
• Familiarity with digital tools and process automation.
  
  

Responsibilities:

• Lead a team to maintain high-quality service standards and achieve agreed service levels for policy administration.
• Develop and implement policy change policies and procedures in adherence to company policies and regulatory requirements.
• Analyze data to identify trends, potential risks, and opportunities for improvement.
• Manage and review the team’s performance regularly by providing guidance, training, and support.
• Identify areas for digitization and automation, promote the use of digital tools within POS, and identify process re-engineering opportunities to improve operational efficiency.
• Participate in new product development and AML-related tasks, supporting relevant system enhancements.
• Maintain good relationships with distribution channels and conduct agency visits.
• Oversee the resolution of complex policy owner inquiries and issues, ensuring timely and effective solutions.
• Collaborate with cross-functional teams to enhance service delivery and customer satisfaction.
• Monitor compliance with internal policies and external regulations, ensuring all activities are conducted in accordance with legal and regulatory standards.
• Prepare and present regular reports on team performance, service metrics, and project progress to senior management.
• Drive continuous improvement initiatives within the POS department to enhance service quality and operational efficiency.

Contact
Edmond So
26275200