About our client

Our client is a multinational professional service firm with and they are looking for an experienced IT Helpdesk Analyst to join their user support team.

About the role

• Providing daily technical support and handling requests from end-users in a timely manner
  
• Setting up and maintaining office IT equipment to secure daily operation
  
• Providing first-tier network support
  
• Setting up and maintaining computer/telephone/conference-meeting-related system
  
• Providing training for end-users on the application of IT resources
  
• Launching IT projects and troubleshooting by cooperation with other IT teams
  
• Liaising with vendors to solve IT hardware/software issues
  

Requirements

• Bachelor degree holder in Computer Science, Information Technology or related discipline
  
• Minimum 3 years of relevant working experience, ideally with working experience from MNC, professional firms or high-pressure workplace, such as law firm, CPA firm, professional services firm, etc.
  
• Familiar with mainstream office IT resource management & support (e.g., network infrastructure/desktop software/telephone & conference system)
  
• Experience in AAD, M365, printing solutions, MS Office applications, Windows OS desktop, iOS devices, etc.
  
• Holder of ITIL is a plus
  
• Excellent communication and interpersonal skills, proactive team player
  
• Good command of spoken and written English & Chinese(both Cantonese & Mandarin)
  

Click "Apply Now" to apply for this position or call Harry Yau at +852 3180 4936 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.