Job Descriptions:

• Coordinate with customers, warehouse team, operation team and transport control tower to ensure shipping orders are properly followed up
• Handle customer’s inquiries, orders tracing, claims, complaints
• Respond shipment enquiries to customers on a timely and effective manner
• Arrange cross border trucking with declaration agency on the special requirements or instructions from the Customer
• Escalate problems as per the escalation procedures
• Liaise with Customers for new services requirements and preparing the services quotation to close the commercial deal with the business development team
• Maintaining customer database, provide account servicing
• Carry out work performance according to given KPI, instruction / SOP
• Prepare reports if needed, including preparation of necessary documentation
• Assist in any special duties / projects as assigned by the management
   

Job Requirements:

• Degree holder in Business Administration, Logistics or related disciplines
• 3 years relevant experience in handling customer correspondence / customer relations in Logistics field, perfectly with cross border trucking experiences
• Dynamic and customer driven with strong communication and interpersonal skills and problem solving and telephone handling skills
• A good team player with ability to work effectively in a cross-functional team
• Proficiency in English, Chinese and Putonghua
• Customer-oriented, proactive and well-organized and able to work under pressure

Interested parties please click “Apply Now" to apply job