This is new headcount to the business and you would be team of 4 in CS team handling all customer post-sales enquiries via various forms including but not limited to phone calls, emails, or in person.

客户简介

My client is HNW international broker firm, providing life and savings solutions to their multi-international HNW clients.

Responsibilities :

• Support the Regional Operations Manager in overseeing the Hong Kong Client Service Support team to ensure they provide streamlined, reliable, and impactful service support, leading to positive customer experiences, strengthened trust, and a standout proposition that drives business expansion.
• Serve as the initial contact for customers and financial advisers through phone, email, or face-to-face interactions, addressing their inquiries efficiently.
• Build a solid understanding of the business and cultivate strong internal connections to facilitate effective query handling.
• Uphold exceptional customer service standards, offering tailored and approachable assistance while prioritizing the customer in all actions.
• Take part in evaluating service requests and processes, spotting opportunities for enhancement and putting improvements into action to elevate service quality.
• Assist with operational tasks by executing required processing duties and supporting projects tied to current and legacy business, such as follow-up calls for New Business sales and verification calls for claims and withdrawal requests.
• Provide backup to the Operations Manager, Sales Team, Relationship Management, and Client Service Support teams whenever necessary.
• Gain a clear understanding of group's core business goals, regional strategy, and target customer and distribution segments, ensuring that service delivery aligns with these priorities.
• Exhibit strong teamwork within your own team and collaborate effectively across the broader organization.
• Comprehend Utmost International's primary objectives, regional approach, and key customer and distribution focuses, adjusting service efforts to support these aims.
• Show proficiency in working collaboratively within your team and with other departments throughout the business.

Requirements:

• A strong enthusiasm for providing outstanding customer service.
• Capable of juggling multiple tasks while remaining resilient under pressure and meeting tight deadlines.
• Self-driven, attentive to detail, focused on solutions, and equipped with excellent interpersonal abilities.
• Exceptional verbal and written communication skills.
• Highly proactive, thorough, and committed to delivering top-quality service.
• Possesses a robust customer service orientation and a proactive, outward-focused mindset.
• Skilled at fostering and maintaining effective working relationships both internally and externally.
• Experience with Investment Linked Assurance Schemes (ILAS), particularly in service delivery areas such as New Business and Policy Administration, with a preference for expertise in single premium business.
• Deep understanding of the industry and market dynamics.
• Fluent in English and Chinese (Cantonese and Mandarin).
• Prior experience in a Life insurance office environment.
• Proficient in PC use, especially with MS Office applications.

Offer:

• International working environment
• 23 days Annual
• Medical

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Steven Sin on +852 3602 2463.