• Responsible for answering customer inquiries via phone, live chat, offline messaging or email to enhance customer experience with our digital banking products and services
• Collaborate with teammates to resolve customer issues in an efficient manner
• Secondary or above with minimum 1 year experience in call centre or customer service field, preferably in banking industry
• Good knowledge of digital banking services in banking industry is definite advantage
• Good command of written and spoken Cantonese, English and Mandarin
• Excellent interpersonal and communication skills
• Customer-focused, pleasant attitude, professional customer service and telephone manner

Please visit our website https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group.

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department at Apply Nowor Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.