The Department

The Integrated Contact Centre in Betting Control and Customer Operations Department provides onestop-shop customer service to the Club’s customers and general public.

The Job

You will:

• Evaluate operators’ performance by conducting call monitoring exercise to ensure the Club’s service standards are met.
• Support in-house training programs including planning, training materials preparation and
• training delivery.
• Prepare quality assurance reports.
• Assist and conduct mystery caller programs.
• Perform other ad-hoc tasks assigned by supervisors.
• Be able to work on shift including weekends and public holidays

About You

You should have:

• An undergraduate degree
• At least 2 years working experience in customer service field, exposure to quality assurance or
• staff training experience is an advantage
• Interests in interacting with people across diverse backgrounds
• Ability to multi-task, be self-motivated and flexible to adapt fast paced environment
• Excellent interpersonal, communication and presentation skills
• Excellent command of both written and spoken Chinese and English.
• Familiarity with MS Excel, PowerPoint and Chinese word processing.

Terms of employment

The level of appointment will be commensurate with qualifications and experience. One-year temporary employment will be offered to the successful candidate. Contract renewal will be subject to mutual agreement between the Club and the individual.

How to Apply

Please send your resume, complete with expected salary and job reference by clicking Apply Now button or to:

The Human Resources Department

The Hong Kong Jockey Club

1 Sports Road, Happy Valley

Hong Kong

We are an equal opportunity employer. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and prospective employees relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon requested.