HONG KONG TELEVISION NETWORK LIMITED
Customer Care Representative
Job Details
Company Overview

What You Will Be Doing:

 

Handle live chat, email enquiries on our daily deals

Handle customer complaints and provide an expert answer to customers' requests

Handle pre and post sales-related questions

Manage customer expectations in a friendly manner

Engage in cross-level liaison and coordination with internal departments on resolving customers' cases

Provide administrative and clerical support

 

What You Need for this Position:

 

F.5 or above with a minimum of 2 years’ customer services experience preferred; fresh graduates are welcome

Good spoken and written English, Cantonese, and Mandarin

Decent written and verbal ways of responding

Proactive, analytical, independent, service-oriented and possess good communication and negotiation skills

Ability to multi-task in a fast-paced environment with accurate and speedy Chinese typing skills IS A MUST

Able to work on a 5-day roster with non-overnight shift duties applied

 

Benefits We Offer:

 

5 days’ work

Medical and Life Insurance plans

Wedding, Maternity and Paternity leaves

Fun, young and joyful environment with lots of social activities e.g. sport games, festivals’ celebrations etc.

Additional Information

Work Exp
2 Years
Education
F.5 - F.7 or DSE
Employment Type
Full Time
Location
Tseung Kwan O
Job Level
Entry
Published On
2/1/2018
Benefits
5-day week , Medical plan , Performance bonus , Shuttle bus
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Customer Care Representative
HONG KONG TELEVISION NETWORK LIMITED
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