Responsibilities:

• Process after-sales service orders and transactions according to pre-set procedures and time-frame
• Handle mobile number porting requests (MNP) and abnormal cases
• Provide operational support to Customer Care Division
• Communicate with internal departments to follow up order processing
• Perform checking on customer orders provisioning process, and resolve system failure cases
• Verify documents for service subscriptions and after-sales service requests, and correct related information
• Handle administrative duties including filing and data input into relevant systems for statistical purpose

Requirements:

• Completed HKDSE/ HKALE or above
• At least 1 year relevant working experience preferably in customer service / telecom industry
• Detail oriented with proven ability to work efficiently and independently
• Positive service mind set and willing to work under pressure
• Good knowledge of MS Excel and Chinese word processing
• Familiar with MS Access will be added advantage
• Perform 5 days shift duty, including weekends and public holidays
• Shift Allowance will be provided for the position

Interested parties please send full resume with your availability, present and expected salary, by clicking Apply Now button.