Responsibilities

• To deliver consistent, friendly and responsive in store concierge service and ensure Lane Crawford standards are consistently executed at all times
• To provide a full range of concierge services to customers and be proactive in responding to their needs
• To be highly aware and fully conversant with the most recent trends and newest products of fashion and lifestyle
• To maintain and update customer information and encourage repeat business by building relationships with all concierge customers
• To professionally handle all customer comments and complaints
• To understand and perform all tasks for the benefit of the customer relating to Lane Crawford systems
• To communicate and collaborate with other departments effectively in store and head office to fulfill specific requests from customers
• To maintain the highest standards of personal grooming, courtesy, positive attitude and overall presentation at all times

Requirements

• Matriculated or above
• Minimum 1 year of relevant experience in a service field (retail, hospitality etc)
• Strong service mindset
• Customer focused with a pleasant and outgoing personality
• Good problem solving abilities
• Good command of English and Mandarin
• Computer literate

To apply for this exciting opportunity, please submit your application on Lane Crawford Career or email your resume and your expected salary to newcruits@lanecrawford.com.

At Lane Crawford we support our staffs with a range of benefits that reflect the importance we place on the well being of our staff. In addition to a competitive salary, discretionary bonus, annual leave, provident fund, staff purchase privileges and medical and dental coverage, we provide shuttle buses, various recreational activities, Staff Assistance Programme and the best in-class Training and Development.

All information provided will be treated in strict confidence and used for recruitment purposes only.