HANG SENG BANK

Branch Portfolio and Performance Management Manager

Job Details

Company Overview

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Branch Portfolio and Performance Management Manager.

Principal Responsibilities

Perform comprehensive analysis to support strategic projects to achieve branch network business goals
Manage branch and customer portfolio and allocate branch sales target
Develop and maintain branch network capacity simulation models to support the development of sales strategies and improve the branch resources utilization
Manage sales staff activity resources to optimize sales leads and event triggers assignment
Drive team to provide timely management information and sales reports to facilitate branch performance tracking
Enhance and maintain branch sales database to facilitate sales management dashboard development
Drive IT and Analytics Departments to enhance the sales analytics engine for identifying sales opportunities

Requirements:

University degree in Statistics, Computer Science, Information Systems or other relevant qualifications
Minimum 8 years of relevant experience, with knowledge of retail banking products, branch operations, sales management system, sales reporting an advantage
Good communication, analytical and project management skills
Well versed in application software, including MS Access, Excel formula/Macro or VBA, with exposure in SQL or Cognos an advantage
Proficiency in both English and Chinese
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Work Exp

8 Years - 15 Years or above

Education

Bachelor Degree

Employment Type

Full Time

Location

Within Hong Kong

Job Level

Middle

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