THE COMPANY :

• European listed multinational company over 60 years history
• Brand owner and manufacturer : medical device / healthcare machinery with focus in mobility products (electrical & mechanical)
• HK office : sales and service office
• We are looking for ASSISTANT SERVICE MANAGER - with details as follows :

THE JOB :

• Report directly to the Senior Service Manager.
• Provide leadership and guidance to the service team, consisting of 8 service engineers/technicians.
• Support the Senior Service Manager to oversee the daily operation of the Service Team
• Oversee and coordinate the team's troubleshooting, maintenance, and repair of medical equipment and products.
• Supervise the installation, servicing, and testing of the company's range of medical devices in hospitals, healthcare centers, and elderly facilities across Hong Kong.
• Ensure all systems are installed to working capacity and meet operational and safety standards in line with company policies.
• Act as a point of escalation for complex service issues, ensuring technical solutions are delivered professionally and within agreed timeframes.
• Ensure maintaining accurate records of spare parts in Company system.
• Optimize the use of tools, spare parts, and time to ensure efficiency.
• Provide technical training and mentorship to service engineers/technicians to enhance their skills and performance.
• Identify and implement improvements to enhance service quality, reliability, and customer satisfaction.
• Degree in Engineering preferably in Mechanical/Electronic Engineering/Biomedical Engineering, or a related field.
• 6+ years of technical, service, or engineering experience with medical equipment, healthcare machinery, or similar products.
• 2+ years in a supervisory or leadership role is preferred.
• Comprehensive knowledge of medical devices, including their installation, maintenance, and troubleshooting.
• Strong leadership and communication skills.
• Customer-focused mindset with the ability to resolve escalated issues effectively.
• High attention to detail and commitment to safety and quality standards.
• Prior field experience in the medical, healthcare, or service-related sector is advantageous.
• 13 months salary + performance bonus
• Annual leave : 14 days
• An opportunity to develop your career in this European MNC medical equipment brand owner (principal)