JPC TEXSON LTD
ASST CUSTOMER SERVICE MANAGER (28K-30K) – Europe MNC truck vehicle equipment machine automotive (Kwai Fong/5 days)
Job Details
Company Overview
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THE COMPANY :
- European multinational company
- Brand owner, manufacturer and marketer : forklift, truck & warehouse equipment
- Hong Kong office : sales & after-sales service office
- We are looking for ASST CUSTOMER SERVICE MANAGER – with details as follows :
THE JOB :
- Report to Customer Service Manager
- Focus on establishing strong customer relations with identified customers and fleet customers including on-site visits.
- Setup of SLA (service level agreements)/dashboard for the identified customers.
- Review and assess customer service contracts and rental contracts with for the identified customers, working closely with Sales Manager to minimise termination of contracts.
- Ensure that Salesforce CRM for identified customers are kept up to date to provide data driven decision making. For example: accurate labour and parts costs in customer profitability report to drive contract renewal decision.
- Work on used trucks and used parts management as part of rental fleet returns in optimizing rental fleet utilization and rental margin.
- Work on continuous improvement of customer service operations based on internal feedback (sales teams) and external feedback (customers, survey follow-up).
- Coordinate and manage customer service projects and initiatives as required by management.
- Tertiary education
- 5+ years customer service or related experience
- 2+ years supervisory or senior level
- Experience in automotive / vehicles / trucks is a big plus
- Knowledge in after-sales service / service contracts / rental contracts is a big plus
- Excellent verbal communication, and the ability to convey important information clearly and effectively.
- People person, able to provide excellent customer service.
- Quick decision-making and problem solving abilities.
- Confident, proactive, and willing to take on workplace challenges.
- Proficiency in CRM systems. Experience in Salesforce a plus.
- Proficiency in MS Office applications
- 5 days work
- Annual leave : 12 days
- Birthday leave
- Medical & dental insurance
TO APPLY for this job or similar jobs :
Please attach your CV with salary expected to resume@jpc.hk
JPC Recruiting Services was established in 1990.
Please attach your CV with salary expected to resume@jpc.hk
JPC Recruiting Services was established in 1990.
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Additional Information
Work Exp
2 Years - 15 Years or above
Education
Diploma / Certificate
Employment Type
Full Time
Location
Kwai Fong
Job Level
Middle
Published On
5 days ago
Benefits
5-day week
,
Dental plan
,
Medical plan
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