Key Responsibilities:

People Management & Team Leadership:

• Mentor, coach, and motivate sales associates to achieve individual and team targets.
• Foster a collaborative, inclusive, and high-energy work environment.
• Conduct training sessions to elevate product knowledge, service standards, and brand values.
• Manage staff schedules, attendance, and performance reviews.

Sales & Business Growth:

• Drive sales performance through strategic clienteling, upselling, and cross-selling.
• Analyze sales reports, identify trends, and implement action plans to achieve KPIs.
• Cultivate long-term relationships with VIP clients and ensure personalized shopping experiences.
• Support the Store Manager in executing local marketing initiatives and in-store events.

Operational Excellence:

• Oversee daily store operations, including inventory management, visual merchandising, and compliance with company policies.
• Ensure the store environment reflects brand aesthetics (cleanliness, displays, and ambiance).
• Monitor stock levels, coordinate replenishment, and manage product launches effectively.

Customer Experience:

• Lead by example in delivering exceptional, personalized service to clients.
• Resolve customer concerns promptly and diplomatically, upholding the brand's reputation.

Reporting & Communication:

• Prepare sales, inventory, and performance reports for senior management.
• Present insights and recommendations to improve store performance.

Qualifications:

• Bachelor's degree in Business, Fashion Management, or a related field.
• Minimum 3-5 years of experience in luxury retail, with 1-2 years in a supervisory role.
• Exceptional presentation and communication skills, with the ability to engage clients and stakeholders confidently.
• Proven track record of driving sales and exceeding targets in a high-end retail environment.
• Proficiency in retail POS systems and Microsoft Office Suite.

Click "Apply Now" to apply for this position or call Jessky Lee at +852 3180 4930 for a confidential discussion. All information collected will be kept in strict confidence and will be used for recruitment purpose only.