HANG SENG BANK

Assistant Sales Management Manager

Job Details

Company Overview

Channels Management - Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our Sales Management Section as Assistant Sales Management Manager.

Principal responsibilities:

Improve contact centre sales capabilities through smoothening the implementation of various new telesales products
Develop sales knowledge centre and identify areas of improvement on customer experience and sales quality
Elevate professionalism and consultative selling skills of sales team through in-depth review on the activities of the individual sales staff
Prepare and support telesales sales training to ensure standardization on sales quality standard and uplift overall sales performance
Coordinate on behalf of Sales Team with other functions on sales management related tasks
Assist in sales administrative works, e.g. prepare performance report, implement staff motivation initiatives etc.

Requirements:

University degree or Diploma in business disciplines or related disciplines
Minimum of three years' banking experience with good understanding of bank products and services, experience in telesales training and telesales quality management would be an advantage
Be proactive, vigilant and paying attentions to details
Good analytical mind
A team player with good communications skills
Proficiency in both English, Chinese and Putonghua
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Work Exp

3 Years - 15 Years or above

Education

Bachelor Degree

Employment Type

Full Time

Location

Within Hong Kong

Job Level

Middle

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