TAI KWUN
Assistant Operations Manager / Duty Manager
Job Details
Company Overview

Reporting to the Operations Manager, you would:

  • Monitor the crowd management and timed ticketing systems in close collaboration with the team and other departments
  • Roster as Duty Manager. Attend and follow up all incidents on site. Discuss with the related parties and report upwards according to the Incident Escalation Plan
  • Supervise a team of high quality and distinctive public-facing staff for Visitor Centre, Heritage Interpretation Rooms, Art Galleries, Tai Kwun Store, Box-office, Cloakroom, Galleries Reception Desk, Ushers and Guided Tours and ensure their services would comply with the required standard and meet the needs and expectations of visitors
  • Act as a coordinator to provide quality services to any events and to establish a mechanism for review and remedy
  • Update the team any latest information regarding all events and activities across the site in a timely manner  
  • Monitor the service level of both back-of-house and front-of-house operations and ensure it would meet the operational needs and visitor expectation. Report any discrepancies to the relevant departments for remedial actions
  • Assist in managing the centralized venue and event booking system, implement the policies of the booking hierarchies and protocols and allocate resources
  • Identify the training needs of the frontline team

You should have/be:

  • Degree or above, preferably in Event Management / Operation Management / or other related discipline
  • Proven working experience in operations/ service industry, preferably with at least 4 years’ managerial experience
  • Proficiency in Cantonese, Putonghua and English
  • Good experience in managing part-time staff and scheduling plan
  • Good knowledge of industry’s best practices, latest technology trends and applications
  • Previous exposure in event/ programme management with experience in customer services
  • Proven experience in implementing and managing crowd management systems and plans
  • Able to work on duty roster during weekends, statutory and general holidays as required

How to Apply:
Please mail your resume, complete with expected salary and job reference to :

Email : Apply Now
Address : Human Resources Manager
Tai Kwun 6/F
Wilson House
19-27 Wyndham Street
Central
Hong Kong

Additional Information

Work Exp
4 Years
Education
Bachelor Degree
Employment Type
Full Time
Location
Within Hong Kong
Job Level
Middle
Published On
28/5/2018
Languages
Chinese - Cantonese , Chinese - Mandarin , English
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Assistant Operations Manager / Duty Manager
TAI KWUN
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