Assistant Operations Manager / Duty Manager
Job Details
Company Overview
Reporting to the Operations Manager, you would:
- Monitor the crowd management and timed ticketing systems in close collaboration with the team and other departments
- Roster as Duty Manager. Attend and follow up all incidents on site. Discuss with the related parties and report upwards according to the Incident Escalation Plan
- Supervise a team of high quality and distinctive public-facing staff for Visitor Centre, Heritage Interpretation Rooms, Art Galleries, Tai Kwun Store, Box-office, Cloakroom, Galleries Reception Desk, Ushers and Guided Tours and ensure their services would comply with the required standard and meet the needs and expectations of visitors
- Act as a coordinator to provide quality services to any events and to establish a mechanism for review and remedy
- Update the team any latest information regarding all events and activities across the site in a timely manner
- Monitor the service level of both back-of-house and front-of-house operations and ensure it would meet the operational needs and visitor expectation. Report any discrepancies to the relevant departments for remedial actions
- Assist in managing the centralized venue and event booking system, implement the policies of the booking hierarchies and protocols and allocate resources
- Identify the training needs of the frontline team
You should have/be:
- Degree or above, preferably in Event Management / Operation Management / or other related discipline
- Proven working experience in operations/ service industry, preferably with at least 4 years’ managerial experience
- Proficiency in Cantonese, Putonghua and English
- Good experience in managing part-time staff and scheduling plan
- Good knowledge of industry’s best practices, latest technology trends and applications
- Previous exposure in event/ programme management with experience in customer services
- Proven experience in implementing and managing crowd management systems and plans
- Able to work on duty roster during weekends, statutory and general holidays as required
How to Apply:
Please mail your resume, complete with expected salary and job reference to :
Email : Apply Now
Address : Human Resources Manager
Tai Kwun 6/F
Wilson House
19-27 Wyndham Street
Central
Hong Kong
Additional Information
Education
Bachelor Degree
Employment Type
Full Time
Languages
Chinese - Cantonese
,
Chinese - Mandarin
,
English
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