Responsibilities:

• Identify and review training needs in airport lounges and all outlets so as to maintain good quality of customer service.
• Plan and manage initiatives in the learning calendar to ensure timely implementation for Managers and Operational Staff
• Execute training needs assessments and make necessary recommendations & training solutions, ensuring the objectives are fully addressing the company’s values, business objectives and results, and the training needs of the employees.
• Plan, develop, conduct and supervise training and development programs according to business needs.
• Develop and update training manuals based on operational needs and liaise with overseas managers on training delivery.
• Train and manage the team of internal trainers to ensure effective delivery of all internal trainings.
• Work closely with External Training providers on external in-house training programs or public programs.
• Seek best solutions to improve operations workflow procedures.
• Provide all-round support to overseas teams to ensure efficient and smooth operations.
• Manage learning programme administration and training records; Monitor the budget allocation for Learning and Development.
• Responsible for monitoring and ensuring overseas teams comply with company policies and procedures.
• Participate in any ad hoc projects that the company assigns

Requirements:

• Bachelor’s Degree in Human Resources or other discipline
• 8 + years of experience in Learning & Development including training design and facilitation
• Certified in branded training products and psychometric tools (MBTI, 360 assessment, DICS, etc..) is an advantage
• Solid hands-on experience in designing and delivering cultural change programs / projects in a global context

• A mature individual with excellent interpersonal skills, convincing and influential
• Fluent in both written and spoken English
• Independent, capable in handling diversity in a multicultural organization
• Willing to travel