Key Responsibilities

• Handle and assess banking complaints, including conducting detailed investigation if considered necessary
• Interview complainants and other stakeholders, and to prepare interview statements
• Support the Complaint Processing Centre hotline on a rotation basis

Requirements

• University degree
• Experience in one or more of the following areas an advantage:

          • handling of banking complaints or complaints in related fields
          •handling of work in relation to enforcement agency or regulatory authority such as investigation of misconduct, corruption offences, financial or money-laundering crimes relating to the financial industry
          •handling of complaint hotline

• Solid interpersonal, communication, presentation and analytical skills
• Good command of both written and spoken English and Chinese. Proficiency in Putonghua an advantage

Closing Date for Application: 1 September 2018.
Please visit our website at www.hkma.gov.hk for more information about the position.