QBE GENERAL INSURANCE (HONG KONG) LIMITED
Assistant Manager, Claims (Travel & Personal Accident)
Job Details
Company Overview
Responsibilities:
- Handle Travel and Personal Accident Insurance claims within delegated authority according to company policies.
- Maintain daily operations of the team to ensure consistent, accurate and fair claims processing in a high level of integrity .
- Quickly respond to and resolve complaints within the agreed service standards. Take immediate corrective actions when necessary.
- Upkeep the claim status and undertake periodical review.
- Approve claims within appropriate authority level.
- Maintain good client relationships with the insured, agents, service providers and the general public.
- Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out.
- Ensure recoverable amounts are assessed and effectively followed up and approving significant claims within written authority levels.
- Ensure legitimate claims are paid in accordance with policy conditions by providing technical expertise and leadership.
Requirements:
- Tertiary graduate with professional qualifications in insurance or related disciplines.
- Preferably with at least 6 years' working experience in handling personal line insurance claims.
- Strong knowledge of insurance industry and claims processes.
- Excellent analytical and organising skills.
- Able to work independently and meet service standards.
- Strong customer service orientation with excellent interpersonal and communication skills.
- Good command of spoken and written English and Chinese.
Interested candidates please email us your full resume with current and expected remuneration package & available date.
Only shortlisted candidates will be notified. All data collected will be treated in strict confidentiality and used for recruitment purpose only. Personal data of unsuccessful applicants will be destroyed within 24 months from the date of receipt. Visit us at for more information.http://www.qbe.com.hk/
Additional Information
Work Exp
6 Years - 10 Years
Education
Diploma / Certificate
Employment Type
Full Time
Skill
Customer Service
,
General Insurance
,
Claims
,
Travel & Personal Accident
Benefits
5-day week
,
Medical plan
Languages
Chinese - Cantonese
,
Chinese - Mandarin
,
English
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