The Hong Kong Monetary Authority (HKMA) is charged with the responsibility for maintaining the stability and integrity of the monetary and financial systems of Hong Kong. There is now an excellent opportunity for eligible candidates to apply for the following position:

Assistant Manager (Enforcement)

Key Responsibilities

• Handle and assess banking complaints, including conducting detailed investigation if considered necessary
• Interview complainants and other stakeholders, and to prepare interview statements
• Support the Complaint Processing Centre hotline on a rotation basis
  
  

Requirements

• University degree
• Experience in one or more of the following areas an advantage:
• handling of banking complaints or complaints in related fields
• handling of work in relation to enforcement agency or regulatory authority such as investigation of misconduct, corruption offences, financial or money-laundering crimes relating to the financial industry
• handling of complaint hotline
• Solid interpersonal, communication, presentation and analytical skills
• Good command of both written and spoken English and Chinese. Proficiency in Putonghua an advantage
  
  

Remuneration Package

A competitive remuneration package will be offered to the successful candidates, with flexibility to take account of additional experience and qualifications. Fringe benefits include medical and dental benefits, paid annual leave and provident fund benefits.

How to apply

You may submit an application via one of the following channels:

1. Online application
   
   
2. By Mail
   
   

Send in the hard copy application form (available either at the HKMA’s reception counter or website https://www.hkma.gov.hk) to:

Recruitment Officer
Hong Kong Monetary Authority
55/F., Two International Finance Centre
8 Finance Street, Central, Hong Kong

Copies of transcripts together with a full résumé including details of past experience should be attached to the application. Please mark your correspondence address and the position applied for on the envelope.

Completed application should reach the HKMA, via the designated submission channel, by 26 April 2025. Applicants may wish to submit their applications in advance of the deadline to allow for any unexpected delays, e.g. with internet traffic, including file size restrictions and system maintenance downtime. Those not contacted by the HKMA within three months from the closing date for applications should consider their applications filed for future reference.

Personal data provided by applicants will be used strictly in accordance with our personal data policies, a copy of which will be provided upon request. You may contact the Recruitment Officer at the above address.

The HKMA is an equal opportunities employer. More information on the HKMA can be found at the website https://www.hkma.gov.hk.

The Online Application System is scheduled to perform regular system maintenance from Hong Kong time 6:00 a.m. to 8:00 a.m. every Wednesday. During this time, online application will not be available.