HANG SENG BANK

Assistant Customer Service Manager

Job Details

Company Overview

Global Banking Division – Relationship Management Department

Hang Seng's Global Banking business provides a broad spectrum of financing solutions to large corporations and financial institutions. As a strategic financial partner to corporate customers, Hang Seng offers a comprehensive range of products and services including bilateral and syndication loans, project financing, property development financing, property investment loans, working capital financing, trade financing, cash management and treasury products. Our experienced and knowledgeable professionals understand the specific requirements of our customers and are committed to providing tailor-made financial packages in their best interests.

We are currently seeking a high caliber professional to join our department as Assistant Customer Service Manager.

Principal responsibilities

Provide account opening & amendment support to the relationship management team;
Compile periodic pipeline reports, management information, or performance statistics for management update;
Assist in building and maintaining databases;
Maintain good customer relationship by providing quality sales support and logistics as assigned

Requirements

Diploma or above in Business Administration, Finance, Accounting, Economics preferred;
Previous experience in providing administrative support in banking or professional firms an advantage;
Understanding in bills operations, credit system, credit approval and related documentation procedures an advantage;
Strong PC user with good MS Office or Excel skills;
Strong self-motivation with good interpersonal and analytical skills
Proficiency in both English and Chinese, with fluency in Putonghua preferred;
High level of customer centricity mindset with dedication to deliver exceptional quality services for customers

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Education

Diploma / Certificate

Employment Type

Full Time

Location

Within Hong Kong

Job Level

Middle

Published On

19/7/2021

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