HANG SENG BANK

Assistant Branch Operations Central Support Manager

Job Details

Company Overview

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 250 branches and service outlets, including over 60 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

We are currently seeking a high caliber professional to join our department as Assistant Branch Operations Central Support Manager.

Principal responsibilities

Engage existing customers in the collection of detailed customer information and supporting documentation required for the completion of Customer Due Diligence (CDD) profile review
Review and check for completeness of CDD information and supporting documentation before submitting the case for approval
Engage in Global Standard related projects and remediation
Participate in Financial Crime Compliance related process reviews for customers with an aim to comply with regulations or group policies
Collaborate with branches, relationship managers and key stakeholders on weaknesses and deficiencies identified

Requirements

University Degree in a related discipline or other relevant qualifications
Minimum 2 years' retail banking experience, preferably with exposure to retail banking business and knowledge of related regulatory requirements and guidelines
Strong attentiveness to detail, compliance and control orientation
Good communication and interpersonal skills, with sound knowledge of application software such as MS Excel and Access an advantage
Proficiency in both English and Chinese, and fluency in Putonghua an advantage
Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes

All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information

Work Exp

2 Years - 15 Years or above

Education

Bachelor Degree

Employment Type

Full Time

Location

Within Hong Kong

Job Level

Middle

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