Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibility
Corporate Account Services

1. Process Management
• Handle and process requests for CIF creation, account opening, change of mandate, change of address, miscellaneous account maintenance and related activities in Account Opening System (AOS), Finacle System, Imaging and Archival Hong Kong System (IAH) in accordance with the established processing/control procedures, operating Delegation of Authorization (DoA), service standards
• Handle and respond to inquiries/requests from internal/external partners/customers on service and account services processing of related matters
• Handle general clerical tasks, such as scanning of documents, reconciling of work done, filing, etc
• Give suggestion for streamlining operational procedures, increasing productivity, enhancing operational control, achieving resource utilization (for surge of volume) by means of Management Tool Kit (MTK) continuously

2. Compliance and Risk Management
• Adhere and comply with the rules, guidelines and regulatory requirement of the Bank, HKMA, MAS, etc pertaining to the operations, e.g. AML, Code of Conduct, Information Security
• Comply with User Development and/or Managed Applications (UDMA) Policy requirement as well as UDMA governance process, control and support tasks, if required
• Escalate exceptional/outstanding/suspicious transactions to unit/section manager and other relevant parties where appropriate for necessary action per the Enhanced Incident Escalation/Incident Management Policy

3. Team Management
• Provide coordination and work collaboratively with section members in completing the section’s responsibilities
• Promote and encourage open and good communication amongst all levels of members

4. Project Management and Others
• Support system enhancement for various systems to perform user acceptance tests, live verifications, drill tests, etc
• Support preparation of FATCA, Common Reporting Standard (CRS), Deposit Protection Scheme (DPS) and various reporting to regulators
• Support the preparation of periodic performance, productivity, risk matrix reporting to management
• Support any initiatives, new services, ad-hoc tasks and perform coordinator role as designated (e.g. BCP coordinator, PC coordinator, housekeeping coordinator, etc)

Channel Management
• Perform customer setup and maintenance for internet enterprise banking services with accuracy and timeliness
• Provide 2^nd level client services. Handle customer complaints and resolve / escalate problems in an efficient manner
• Handle the day-to-day operations. Perform checking on work done, reconciliation of General Ledger accounts, preparation of transaction and miscellaneous reports, etc.
• Comply with statutory rules and Audit / Risk Management guidelines. Report any suspicious / outstanding transaction or incident to supervisor, Department Head and other relevant parties
• Participate in UAT for new enhancements. Review business requirements and functional specifications. Prepare test cases and conduct testing
• Participate in project initiatives and business development, e.g. customer implementation, business continuity management, review of operational procedures, policies and guidelines; specific and job related training, etc.
• Handle regular and ad hoc tasks as designed by supervisor and Department Head
• Comply with UDMA Policy requirement as well as UDMA governance process, control and support tasks, if required

Requirement
• Post-secondary Education or above
• 1-2 years of relevant working experience in banking operations
• Knowledge and experience of banking operations and account services processing
• Cash products’ knowledge
• Operational skills and knowledge
• Accuracy and thoroughness in work
• Good sense of risk control
• Result and customer service oriented
• Positive attitude, self-motivated, creative and innovative
• Good interpersonal and problem-solving skills
• Good team player, supportive and flexible to take up departmental tasks
• Good in both written and spoken English
• Good PC knowledge and skills

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret only shortlisted candidates will be notified.