SUMMARY

The Account Manager is responsible for revenue generation from existing customers, by retaining and maintaining relationships, growing accounts and driving exhibitor attendance. The role, which is part of the Account Management function, will manage select customer accounts and will be targeted on their retention and growth. The role will focus on a certain brand (products/events) whilst developing flexibility to work across multiple brands. The Account Manager will also be required to target our lapsed customer base, those customers who have not exhibited for one show cycle. 

The role will be required to continually develop their Brand and industry knowledge through engagement both internally within the Account management team and externally at industry events.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Meet or exceed revenue targets for assigned accounts through strategic engagement of customers
• Sales to existing customer accounts and lapsed customers (those who have not exhibited for one show cycle)
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Deliver assigned Sales campaigns, against accounts, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events
• Develop retention campaigns in collaboration with Exhibitor Marketing teams
• Support on the on-site re-booking of existing customer accounts
• Communicate to leadership the latest customer pipeline and booked information through accurate use of Salesforce reporting
• Develop Sales plans and approaches to grow existing customer account share of wallet, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Refer any new leads identified or received to the Business Development team
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Capture and enter sales contract information into the CRM/ invoicing system
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Event teams
• Support Finance in resolving bad debt customers as a final escalation point
• Act as an informal mentor to Account executives within the Sales team, to share industry knowledge and experience
• Perform additional responsibilities as assigned 

POSITION REQUIREMENTS

• University Bachelor’s Degree / University of Applied Sciences qualification
• 3 – 5 years’ experience in a B2B sales team and proven ability to deliver or overachieve on revenue targets
• Strong experience in managing relationships with international customers across various regions and cultures
• Verbal English and Cantonese mandatory, Mandarin preferable. Written English and Chinese mandatory
• Proven ability to manage a number of customer accounts
• Strong relationship management experience, maintaining customer contact and relevance
• Ability to develop relationships at senior levels and manage customer needs
• Ability to identify and pursue cross and up selling opportunities
• Ability to understand and articulate value proposition and customer ROI
• Ability to negotiate effectively, and proactively handle and respond to customer objections
• Willingness to informally coach and develop junior Account Executives
• Strong interpersonal skills, confident personality, high level of enthusiasm

Excellent compensation package will be offered to the right candidate. Please send detailed resume stating expected salary, available starting date and day-time contact to us. Candidates not notified within one month should consider their application unsuccessful. Personal data collected is solely for recruitment purposes and will be treated in strict confidence. Personal data of unsuccessful applicants will be destroyed after 6 months.

At UBM plc, we invite you to be part of an organisation that is committed to building a diverse and inclusive culture and to being a responsible, sustainable business. UBM is proud to be an equal opportunity workplace.