Major Duties and Responsibilities

The appointee will play a key role in the Distance Learning team and Communications team of the Registry, and will be mainly responsible for the following tasks:

• Overseeing the administration of Distance Learning programmes and courses, including admissions, enrolments, websites, and publications;
• Developing and executing new initiatives to streamline work processes and improve operational workflows through system enhancements
• Managing communication channels such as website content, announcements, emails, kiosks and counter services to engage current students;
• Delivering timely current student communications through the mapping of student lifecycle and events for contributing to the success of the overall student journey and experience;
• Providing the continuous support and improvement of smart locker system, digital queuing system and chatbot with usage tracking, statistical reporting and feedback collection;
• Supervising executive and clerical staff, and
• Performing any other duties as assigned.

Candidates

Candidates should possess the following qualifications, experience and competence:

• A recognized degree with 6 years’ post-qualification experience, preference will be given to those with experience in student services in tertiary institutions;
• Strong project management and execution abilities, resilient and flexible in dealing with emergency and ambiguity;
• Good leadership and management skills, strong interpersonal and organizational skills while with servicing and collaborating mindsets;
• A high sense of self-motivation and ownership, a problem solver, capability to work under pressure;
• Strong system sense and good computer skills including MS Office;
• Excellent command of English and Chinese, including Putonghua;
• Work outside office hours may be required.

Candidates may be invited to attend a written test.

Terms and Conditions for Appointment

An attractive remuneration package, including basic salary, an end-of-contract gratuity, and a discretionary incentive payment, where applicable, will be offered to the right candidates. Generous annual leave, staff-development sponsorships, medical and dental benefits, and life insurance coverage will also be provided.

To Apply

Candidates who are interested in joining us may submit their applications via the University’s eRecruitment System.

https://hkmu.taleo.net/careersection/ex_full_time/jobapply.ftl?lang=en&job=25000MJ

Closing date of application: 28 April 2025