Career Advice Career Doctor

No support for IT support

 

I’ve joined a huge multinational corp as IT helpdesk support and I’m shocked by its antique system. The team is overrun by requests and not enough manpower to cover all the users. The helpdesk line is always on call and the software is out of date and no budget to upgrade. I’m having second thoughts and would not have guessed such a big corp is such a mess. No wonder the turnover is so high. What’s your advice?