Job description:

• Manage and supervise the activities of customer centre in terms of providing customer service, sales and customer retention activities to meet the service level and pre-set KPI
• Perform sales analysis and planning to achieve business targets
• Conduct coaching to the individual members to uplift the performance and identify the way for improvement
• Manage the daily operations to ensure service quality and compliance
• Conduct investigation of the customer complaint and comply with internal compliant management requirement

Requirement:

• F.7/ diploma holder or above in insurance related disciplines
• Min. 5 years experiences in customer service/ telemarketing with at least 1 year supervisory experience
• Relevant experience on coaching and training sales staff on general insurance product
• With insurance intermediaries qualification papers 1 & 2 and other professional certification is highly preferred
• Good leadership and interpersonal skill
• Excellent customer service skill with complaints handling experience
• Good command of spoken and written English and Chinese