Job Responsibilities:

• Update Customer Services Duty Manager immediately once major flight disruption / creeping delay develops and submit handling reports;
• Prepare the weekly & monthly report for management;
• Record timing of arrival baggage in order to achieve service standard;
• Fill up PIR form and create files in World Tracer System;
• Planning the roster for subordinates by weekly;
• Offer alternative solutions to settle baggage claims and render assistance to all passengers;
• Record irregularities on the Duty Report Card and refer it to Duty Supervisor for follow-up;
• Monitor subordinates to follow the safety guidelines.

Requirement:

• Form 5 graduate or above with at least 5 subjects passed in HKCEE, including English & Chinese or equivalent;
• Minimum 5 years' experience in airport operations with baggage services field, preferably with at least 2 years in leadership skill position ;
• Good telephone manner and passenger handling skills;
• Good command of spoken English and Cantonese, and Mandarin;
• Proficiency in MS Excel, Word and Power Point;
• Need to work shift duties;
• Able to work under pressure.
• Less experience will be considered to Services Leader, Baggage Services