• Handle high volume of phone calls, which may be called for different purposes, from our Guest
• Provide one-stop excellent Guest services promptly
• Operate Resort Call Center systems and applications in an accurate and efficient manner

Basic Qualifications

• Ability to speak fluent Cantonese, English, and Putonghua
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Good team player, self-initiative and strong sense of responsibility
• Full-Time availability is required. This role is Full-Time and requires full availability for any shift, including overnight shifts

Preferred Qualifications

• Preferably with previous work experience in Hotel, customer services, or tourism industry
• Preferably with tertiary education qualification from Hotel, Hospitality or Tourism Management courses
• Preferably with computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing