Estate Agents Authority

OFFICER (Complaints)

Job Details

Company Overview

Key Responsibilities

Perform frontline duties in complaints handling, including fact-finding, conducting interviews and statement-taking
Write up investigation reports
Handle public / trade enquiries
Carry out compliance inspection and law enforcement activities when required

Requirements

A recognized university degree
At least 3 years’ working experience
Knowledge in conveyancing will be an added advantage
Good command of both written and spoken English and Chinese (Preferably attained Grade “C” or above in English Language (Syllabus B) and Chinese Language in HKCEE, or Level 4 or above in HKDSE, or equivalent)
Good report writing skills
Good analytical and communication skills, be able to handle cases independently and a team player

Terms of Appointment

Competitive remuneration package commensurate with the selected candidate’s qualifications and experience will be offered. The appointee will initially be offered a 3-year contract, subject to renewal upon satisfactory performance and the service needs of the Authority.

The appointee may be subject to job rotation to the Enforcement Section, which involves outdoor duties and an irregular work schedule.

Application Procedure

Applications with full resume indicating your current and expected salaries and your public examination results should be sent to: Human Resources Section, Estate Agents Authority, 48/F Hopewell Centre, 183 Queen’s Road East, Wanchai, Hong Kong or via email by clicking Apply Nownot later than 26 May 2017. Please mark “Private and Confidential” on the envelope.

Candidates who are not invited to attend an interview within 6 weeks from the closing date may assume their applications unsuccessful. Applications may be considered for other suitable positions within the Authority. All applications will be treated in strict confidence. Personal data provided in the applications will only be used for recruitment-related purposes. All information on non-shortlisted applicants will be destroyed after 6 months.

WE ARE AN EQUAL OPPORTUNITIES EMPLOYER

Additional Information

Work Exp

3 Years

Education

Bachelor Degree

Employment Type

Contract

Location

Wanchai

Job Level

Middle